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Consolidated Service Desk
A total of 21 separate help desks in 12 state agencies were combined into a single Consolidated Service Desk effective June 1, 2009. For the first time, agencies have access to 24/7/365 support for issues affecting IT infrastructure and managed network services. Anyone needing help can simply call toll-free 1.877.482.3233. The Consolidated Service Desk is operated by IBM from a state-of-the-art facility in metropolitan Atlanta.
State Print Shop
The State Print Shop was relocated in June 2009 from an old office building to a modern, highly secure facility specifically designed for producing such items as income tax refund checks, payroll checks and important state correspondence. The facility is operated by Xerox as a subcontractor to IBM, the state’s IT infrastructure services provider.
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