Frequently Asked Questions - Oracle
GTA has implemented a new ordering process following the expiration of the state’s enterprise contract for Oracle products and services. Under the new process, Georgia state agencies work directly with Oracle to purchase products and services at GSA Schedule 70 prices.
Does the expiration of the state’s enterpise agreement affect my agency’s existing Oracle licenses?
No, your existing licenses will continue to be valid.
What products are covered?
All Oracle products on GSA Schedule 70 are available to state agencies.
How much do they cost?
Discounts are based on GSA Schedule 70 pricing. This has a standard discount of no less than 51%. However, larger discounts are available for orders over $500,000. The charge for all maintenance is 22% of the product/license cost and is paid annually.
Whom should I pay? When?
You pay Oracle directly. Payment information will be included with the quote you receive from Oracle. Payment is due upon receipt of the invoice. Invoices for annual maintenance are sent to agencies in June of each year and are due upon receipt, usually in July.
How do I order?
Contact Oracle’s State Account Representative (see the following question) to request a quote.
GTA Enterprise Technology Planning must review and approve the purchase if the quote is over $100,000. After receiving approval from GTA, your agency may request an ordering document from Oracle. Then, submit the fully executed ordering document and the purchase order directly to Oracle.
If the quote is $100,000 or less, your agency may proceed with requesting an ordering document from Oracle after reviewing and approving the quote. Submit the fully executed ordering document and purchase order directly to Oracle, then notify GTA about your purchase by sending an e-mail to GTA Contract Manager Bob Mann.
Whom do I call if I have questions?
For questions on GSA Schedule 70 pricing, please contact:
Bob Mann, GTA Contracts Administrator
47 Trinity Avenue, Suite 300
Atlanta, GA 30334
Phone: 404.657.6840
For orders and configuration information, please contact:
Tim Miller, Core Technologies Account Manager
Oracle Corporation
1910 Oracle Way
Reston, VA 20190
Phone: 650.633.9355
Fax: 703.364.0305
For information about training, please contact:
Rich Yuch, Oracle Education Account Manager
703.364.4118
Can all state agencies use GSA Schedule 70 pricing?
Yes. In fact, GTA encourages all governmental entities to use GSA Schedule 70. If you find better pricing, please contact GTA’s Contract Administrator for assistance.
Can Oracle sell directly to agencies?
Yes. Agencies now purchase directly from Oracle.
Can I return what I don’t need?
Unfortunately, no. Once a license has been purchased, it is in effect in perpetuity.
Maintenance and Upgrades
How do I buy maintenance?
Agencies purchase maintenance directly from Oracle on an annual basis. Invoices are sent to agencies in June of each year, and payment is due upon receipt, usually in July.
Is maintenance prorated for the fiscal year?
Yes, maintenance is prorated from the time of purchase through June 30, the end of the fiscal year. If you purchase a software product in May, your agency will pay maintenance for May and June only. Full-year maintenance will be billed in June.
Are all products covered by maintenance?
All Oracle products are covered by maintenance, including those purchased originally from GTA. Please contact GTA’s Contract Administrator if you need more information.
What is the CSI number? What is it used for?
The CSI number (Customer Support Identifier) is used to open a trouble ticket or to obtain technical assistance from Oracle. Oracle provides each agency with its own, individual CSI number. Be sure to have your CSI number ready when you contact Oracle’s Help Line for technical assistance.
How do I contact Oracle’s Help Line?
You can call Oracle's Help Line toll-free at 1-800-633-0738 or visit its Web site.
Are upgrades included?
Upgrades are included for products that are on the maintenance agreement. If your agency’s maintenance agreement has expired due to failure to pay, your agency cannot obtain software upgrades until it pays for maintenance.
What is the warranty period?
The warranty period lasts for 60 days after receipt of the software.
Configuration Issues
What kind of license should my agency purchase?
The kind of license your agency purchases will depend on how you use the software and the number of users. For example, some databases are “named user” based. These databases are primarily for development purposes and/or applications used by only a few people. Other databases are “processor” based and are primarily used for enterprise or Web-based applications.
How did GTA and Oracle come up with the number of licenses that my agency has? How can I verify this number?
An extensive true-up process was completed in 2006. During this process, agencies, GTA and Oracle agreed to and signed off on license inventories and the associated, annual maintenance costs. For more information, please contact GTA’s Contract Administrator.
How do I know what licenses I have?
Use the true-up inventory and add any purchases made since the true-up. Oracle maintains an inventory with configuration information for each agency. This list is based on the true-up agreed to between agencies, GTA and Oracle in 2006. Contact Oracle’s State Account Representative for a copy of your agency’s inventory. If the inventory does not accurately reflect what is deployed in your agency, immediately notify both GTA and Oracle.
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