2010 e-Newsletters
Our e-newsletter can help you stay up-to-date on the state’s technology transformation.
Georgia Enterprise Technology Services (GETS) Update - December 17, 2010
A year of progress, more work ahead; Service Desk wait times begin to improve; RFS enhancements ongoing; AT&T to manage Avaya Contact Center
Georgia Enterprise Technology Services (GETS) Update - December 3, 2010
Quick action eliminates virus and protects state computers; Data services upgrade under way; Technicians to leave tent cards for EUC refresh customers
Georgia Enterprise Technology Services (GETS) Update - November 12, 2010
Additional resources aim to shorten Service Desk wait times; AT&T beginning voice system refresh; State’s disaster recovery program reaches another milestone; Service Catalog (OrderNow!) updates
Georgia Enterprise Technology Services (GETS) Update - October 29, 2010
Third quarter customer satisfaction scores continue climb; Service Desk surveys to be shorter, more useful; Expanded listings make it easier to find your GTA Service Delivery Consultant
Georgia Enterprise Technology Services (GETS) Update - October 15, 2010
The Big Apple and the Peach State: Similar IT strategies; Architects assigned to RFS submissions now aligned by agency; Webinars bring RFS information to partial service customers; MNS invoices to include AT&T conferencing charges
Georgia Enterprise Technology Services (GETS) Update - October 1, 2010
Technology from the legislative perspective; Emergency off-boarding process provides faster service; Additional Service Catalog updates; New resources for asset managers; Migrations to AT&T security continue
Georgia Enterprise Technology Services (GETS) Update - September 17, 2010
How are we doing? GTA holds meetings with agency leaders; Transformation update; Training, enhancements to improve the RFS process
Georgia Enterprise Technology Services (GETS) Update - September 3, 2010
A first for Georgia: An enterprise approach to disaster recovery; Survey of state CIOs raises familiar issues; Protecting against malware
Georgia Enterprise Technology Services (GETS) Update - August 20, 2010
Next step: e-mail consolidation; Consolidated e-mail system offers new features, reliability and security; New GTA Web page makes invoicing information more accessible; Encryption strengthens data security for laptop and tablet computers; Enhancements to Service Catalog
Georgia Enterprise Technology Services (GETS) Update - August 6, 2010
Server migration doubles savings for GBI; upgrades continue to strengthen state network; Aiming for a better customer experience
Georgia Enterprise Technology Services (GETS) Update - July 23, 2010
Second quarter survey results heading in the right direction; New GETS Customer Resource Center brings assistance to users; Agency support helps keep EUC refresh moving forward; Focus groups to offer input about IMAC process; Business Council holds initial meeting
Georgia Enterprise Technology Services (GETS) Update - July 9, 2010
GETS program delivers accurate telecom asset inventory, network improvements; New group to make recommendations on PC ordering; Anti-virus, anti-spyware software to be installed on end-user computers; DJJ moves toward Active Directory migration; Interim solution monitors BlackBerry server performance
Georgia Enterprise Technology Services (GETS) Update - June 25, 2010
Keeping our commitment to meet customer expectations; Focus groups discuss ways to improve ordering of computer equipment and services; EUC refresh moving forward; IBM making site visits for EUC asset inventory
Georgia Enterprise Technology Services (GETS) Update - June 11, 2010
Currency program reducing risk in our legacy environment; Enhancements make Service Catalog easier to use; Notifications to be sent by pop-up message
Georgia Enterprise Technology Services (GETS) Update - May 28, 2010
Turning the corner in service delivery; EUC improvements mean shorter waits, better service; GTA distributing SLA credits; GTA announces organizational changes
Georgia Enterprise Technology Services (GETS) Update - May 14, 2010
Hate IT? Business Council will turn it around; Single e-mail system to benefit the enterprise; Application remediation brings us closer to server and storage consolidation; Dell Desktop Manager update being deployed; Focus groups yield improvements for Service Catalog
Georgia Enterprise Technology Services (GETS) Update - April 30, 2010
What if we had done nothing?; Which way to go: RFS or Service Catalog; RFS checklist improvements on the way; Service Desk continues to earn high marks; Ready-ship procurement process
Georgia Enterprise Technology Services (GETS) Update - April 16, 2010
Transformation Kickoff to provide deep dive on IT activities and benefits; Service delivery lead times: What to expect; Security tools being deployed; Focus groups offering input about Service Catalog; Field technicians to leave information cards
Georgia Enterprise Technology Services (GETS) Update - April 2, 2010
At one-year anniversary, continuous improvement of the customer experience tops our list; DNR customer care team works with service providers to assist end users; Changes make SDO e-mails easier for recipients to manage; Transformation update; Reminder about April 21 kickoff
Georgia Enterprise Technology Services (GETS) Update - March 19, 2010
Network changes are a first step toward faster, more secure Internet access; Transformation kickoff set for April 21; End-user computing refresh: Answers to your questions; February results from the point-of-service survey of the Consolidated Service Desk
Georgia Enterprise Technology Services (GETS) Update - March 5, 2010
MNS credits given to GTA customers for erroneous bill; Array of projects comprise transformation activities
Georgia Enterprise Technology Services (GETS) Update - February 19, 2010
Setting the record straight on the state’s IT transformation; We’re listening to you; New tool aids in document management; Service Desk survey ratings remain above target levels
Georgia Enterprise Technology Services (GETS) Update - February 5, 2010
IT standards support a strong enterprise; Software patches keep end user computing up to date; Improvements to Request for Solution process continue; 2010 executive surveys scheduled
Georgia Enterprise Technology Services (GETS) Update - January 22, 2010
Checking in with our customers; Revised plan for support of local printers; Executive, business leader surveys to begin in February; What to do with that old computer; AT&T to provide toll-free phone service
Georgia Enterprise Technology Services (GETS) Update - January 8, 2010
New year brings emphasis on customer service; New IVR solution delivers improved service and dependability; Closing out GAIT 2010, shifting to GETS; Briefly… Revised procedures for ordering new telephone service